Toll relocates 25,000 ADF personnel with Oracle

Toll Transitions has utilised Oracle software to relocate 25,000 Australian Defence Force (ADF) personnel a year under a $1 billion contract.

“Oracle Policy Automation (OPA) has enabled us to develop a system that provides 25,000 Australian Defence Force personnel per year with a better relocation experience, more certainty about their entitlements, and a single point of contact during a difficult and stressful time,” Nigel Maloney, National Manager, Strategic Systems, Toll Transitions said.

“Oracle Policy Automation determines in a matter of seconds whether or not a member is entitled to be relocated and their total travel, disturbance and meal allowances,” added Maloney.

Oracle Consulting, in conjunction with Toll, has derived complex source material from the ADF’s Pay and Conditions Manual (PACMAN), which contains 12,000 decision-tree entries.

These were configured in OPA to create a set of executable rules to automate the relocation process.

By automating the 12,000-line decision tree within PACMAN, OPA can now determine whether a member is entitled to relocation, and the exact terms of that relocation, in around three to four seconds.

Using OPA, Toll Transitions can now process an entire relocation application in as little as thirty minutes that previously would have taken up to two days of manual processing.

OPA has also enabled the ADF to better audit its operating expenses in relation to removals and relocation.

Because OPA is consistent across all calculations for entitlements and allowance payments the ADF has a single point of audit to ensure that the correct decisions are being made.

Each calculation is backed up with a comprehensive report detailing the decision and can be audited to chapter and paragraph within PACMAN.