• Insitec Founder and Group Managing Director Michael Branch. (Insitec)
    Insitec Founder and Group Managing Director Michael Branch. (Insitec)

Canberra-based ICT company Insitec will continue to provide technical and professional services to the Department of Defence’s Chief Information Officer Group (CIOG) Service Management Branch after securing a contract renewal valued at $43.5 million.

CIOG’s Service Management Branch (SMB) governs and provides oversight and the delivery of all services that CIOG offers to the defence community.

The SMB contract was acquired by Insitec in 2021 after its acquisition of Canberra-based consulting firm DMV’s ICT Partner Arrangement (ICTPA) membership.

The contract has been extended for another two years, with an option for a third year, engaging at least 60 staff.

“In 2021, we were providing about 52 staff across four directorates. That has since expanded to about 65,” Insitec Group Managing Director Michael Branch said to ADM. “Insitec’s responsibilities for SMB are wide-ranging and cover process governance, user-facing services, service maturity improvements, service management reporting and the interim enterprise information management data warehousing capability.

“We also assist with service integration and management (SIAM) governance, customer feedback and complaints, user self-service, event and incident notifications, executive dashboards as well as assist the commonwealth in representational duties across forums, working groups and other project requirements as needed."

Essentially, Insitec runs a management dashboard environment that gathers data on network performance to ensure that ICT services contracted to CIOG are being delivered effectively. In addition, they are involved in service delivery policy with the aim to continually improve the way CIOG does its business.

“Fundamentally, we will continue to provide the same set of services, however, there is a continuous improvement element to this contract that wasn't there previously,” Branch said. “We are working to continuously improve and enhance those services across the broader CIOG, not just within the branch.

“This contract renewal is an opportunity to continue to show the excellence in our service delivery, both within CIOG and in the wider Defence community and provides a platform for Insitec to help SMB transform and expand its operations, which will lead to additional opportunities for Insitec, particularly as one of the larger sovereign IT and technology solution providers within Defence.

“Our aim is to become a Tier Two Prime and bring sovereign digital capacity to the ADF and to improve the effectiveness of the ADF in operations and exercises.”

Insitec is also a key member of the Australian Army’s C4EDGE collaboration.

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